March 2002 – Information on Loyalty Bonuses has been sent to members. The majority of payments amount to a few pounds. Accompanying literature states “Mutuality – how it works for you” and goes on to say that members can have their say on how the society is run.
Our Comment – The heading should be “Mutuality – how our version works against you” particularly when the directors do not abide by a ruling made by the Ombudsman or perhaps it should be “Have your say and go away”.